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Type: Management
City: Poway
Live in Residential Property Manager
We are in need of a close to Full Time Resident Manager at our Poway property. We are looking for a strong, no nonsense, English/Spanish bilingual person. This person should have basic office skills, a good customer service ethic, and be somewhat detailed. Must have a clean background, and be a good leader. We are looking for someone who cares. Customer service is very important.
* Mentors, directs, hires, terminates, trains, and disciplines team members as required and coordinates aforementioned with Regional Manager
* Ensures the maintenance of the physical condition of the entire property
* Maintains a relationship with all residents and community and ensures consistent application of property policies
* Maintains a relationship with suppliers, vendors, and professional service companies
* Works with the Regional Manager to maintain the physical asset and maximize the financial returns from that asset in accordance with the owner's objectives
* Assists the Regional Manager with special projects and administrative tasks
* Establishes rotating schedule of employees for emergency maintenance
* Performs regular follow-up inspections on maintenance work
* Performs regular inspections of grounds, and all common hallways
* Supervises all vacant apartment "Make-Ready" procedures
* Makes recommendations for physical repairs, replacements, and/or improvements
* Makes recommendations for supplies, material, and equipment
* Recommends expenditures within budget allocations
* Evaluates maintenance operations quarterly to determine cost efficiency
* Assists in the preparation of advertising and marketing programs
* Assists in the preparation of regular market surveys and "shopping reports"
* Assists in the preparation of weekly and monthly reports
* Reviews all rental applications and required lease forms for input accuracy and compliance with resident policy
* Makes recommendations to improve marketing and leasing programs
* Maintains active waiting list
* Implements rent collection programs
* Ensures that tenants receive needed supportive services from community agencies
* Reviews resident complaints and offers resolutions
* Coordinates resident activities
* Updates waiting list
* Assists in the preparation of the budget
* Approves invoices for payment
* Prepares inventory of all equipment and supplies
* Shows and Leases vacant apartments to potential residents
* Records accurate marketing and demographic information from residents calling and visiting the Leasing Office
* Monitors the follow-up response activity with potential residents
* Verifies all paperwork necessary to qualify applicants who are interested in leasing an apartment is complete and accurate
*Ensures accuracy and consistency of move-in inspections and all paperwork necessary with new residents upon move-in
* Reviews and recaps all resident service requests
* Reviews move-out inspections and all paperwork necessary upon a resident's move-out
* Completes weekly and monthly reports to owners and main office
* Creates resident letters for special events and community functions
* Creates marketing programs and marketing themes on a monthly basis
* Explores and documents information regarding the property's market area: the competition; area amenities; area services on a semi-annual basis
* Handles and resolves Resident and Vendor issues
* Selects and contracts vendors to service the community
* Creates and maintains property budgets for each fiscal year
* Inspects the community on a regular basis and addresses items that need attention on site
Pay Range: $1630.month w/apartment Apprx $12/hr
Required Skills: Skills shall consist of, but are not limited to, the following: * Must be able to work with minimum supervision and be proactive in completing daily tasks within state deadlines * Ability to be on-call 24 hours a day, 7 days a week should an emergency arise, unless otherwise arranged * Possess strong problem-solving skills and analytical abilities * Maintain open communications and foster harmonious working relationships among all Urban employees * Possess excellent verbal, written, interpersonal, communication, and organizational skills * Possess computer fluency in Microsoft Word and Excel, as well as reasonable proficiency in other management software programs * Possess attention to detail, quality and accuracy in all work * Ability to think, assess, and act decisively in handling multiple tasks concurrently * Use good judgment to ask appropriate questions and request assistance when needed * Ability to motivate, train, and evaluate Property Management Team * Possess evaluative knowledge of building structure and mechanical systems * Knowledge and experience in dealing with federal government and/or state and local housing authorities
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